UX Researcher - 12-month-contract
Location: Cambridge, with the option of working remotely
Basis: 12-month-contract; full-time, part-time or flexible
Eligibility: you must be eligible to work in the UK
The Raspberry Pi Foundation’s mission is to put the power of digital making into the hands of people all over the world. It’s a deliberately bold statement of our intent. Since launching our first product in February 2012, we have sold more than 17 million Raspberry Pi computers and helped kickstart a global movement to get more people involved in computing and digital making. We’ve trained thousands of teachers and engaged hundreds of thousands of young people in our educational programmes, including our network of more than 11000 Code Clubs and CoderDojos. Our free educational resources are used by millions of people every year.
We are now looking for a UX Researcher to help us understand the behaviours and motivations of our current users and audiences, so that we can build products and experiences that best serve their needs, and effectively market the educational programmes we provide. Key audiences include parents, volunteers, educators, children, and young people.
You will carry out primary research using techniques ranging from user interviews to data analysis, and you will share your findings with the team to help inform both product direction and marketing strategy. You will work closely with product team members to help ensure that products and services are led by customer insight, and you’ll have the ability to challenge design decisions which are not based on customer insight. Your responsibilities will span multiple web properties, and will involve working with teams across the world.
The ideal candidate will be up to date with industry best practices, and will be keen to use this knowledge and their experience to help us develop and improve our processes.
This role is part of the Raspberry Pi Foundation and is focused on increasing engagement with our educational activities. It does not encompass our trading subsidiary’s product marketing and distribution activities. While this role is based in our Cambridge headquarters, we welcome applications from people living in the UK who can work well remotely and are happy to travel once a week to meet colleagues in Cambridge.
The Raspberry Pi Foundation is a unique place of work with a fantastic team and a positive work culture. While we expect you to come with an impressive track record, you will be joining a fast-growing non-profit organisation that offers unparalleled opportunities for development and growth.
- Collaborate cross-functionally with Developers, Product Owners, and Designers to solve problems and to prioritize UX research questions
- Conduct a wide range of strategic user research using a range of methodologies, such as in-depth interviews, remote interviews, and surveys
- Ensure effective communication of research findings to project stakeholders
- Set up and manage regular product testing sessions, including recruiting participants, setting up equipment, taking notes, writing guides, and moderating interviews
- Applying secondary research methods, such as desk research, competitor analysis, and expert UX reviews of products and services
- Conduct market research to determine the key messages and delivery mechanisms for specific audiences in order to deliver actionable recommendations to inform design and marketing strategies
Experience and personal attributes
You should have:
- Experience in an applied research setting
- At least 5 years’ experience in a similar role
- A history of working in a cross-functional team comprising Product Owners, Designers, and Developers
- Demonstrable knowledge of the strengths and shortcomings of different research methods, and of when and how to apply them during each product phase
- The ability to demonstrate interpersonal communication, negotiation, and collaboration skills
- A track record of setting up and using a range of research techniques, including survey research, lean or guerrilla methods, and user panels
- Experience of extracting and using data from analytics tools
- The skills to translate your findings into tangible recommendations
- The capacity to present your research and recommendations to a wide range of people
- The ability to challenge design decisions which are not based on user insight
You’ll ideally have:
- Experience of using remote usability testing tools and analytics platforms (we primarily use Google Analytics)
- Practical knowledge of computer science education, digital making, or a related field
In addition to competitive salaries, we offer a range of additional benefits for all of our colleagues, including:
- 25 days' leave, plus public holidays
- Flexible working arrangements
- Pension with 8% employer and 4% employee contributions
- Life assurance and long-term illness insurance
- Good support for working parents, including family leave policy
- Cycle to work, season ticket loan, and childcare voucher schemes
Timetable for applications
Closing date: 09:00 GMT, 12 February 2018
Face to face interviews: 20–21 February 2018
Please Note: We do not work with external recruitment agencies.