Programme Coordinator, Code Club

Cambridge, England, United Kingdom · Code Club

Description

Location: Cambridge

Salary: £23,500 - £26,000 p.a. full-time equivalent

Basis: Permanent: Part-time (4 days per week or 0.8 FTE)

Eligibility: you must be eligible to work in the UK


About us

The Raspberry Pi Foundation is a UK-based educational charity that works to put the power of computing and digital making into the hands of people all over the world. We want more people to be able to harness the power of digital technologies for work, to solve problems that matter to them, and to express themselves creatively.

Established in 2008 and first known for our product – the wildly successful Raspberry Pi computer – the Foundation has developed educational content and programmes that are helping millions of people learn new skills.

In October 2015, we merged with Code Club, followed in May 2017 by a second merger with the CoderDojo Foundation. Together we now represent one of the largest, sustained global efforts to help young people learn computing and digital making. You can read more about our mission, values, and goals in our 2018–2020 strategy.


The role

The Programme Coordinator plays a vital role in supporting the Code Club community. As the first point of contact for email and live chat interactions, you will provide welcoming and efficient responses to volunteers and teachers to help them get started with Code Club. This includes using FreshDesk to respond to queries, helping users with website issues, and directing queries to other members of the team where necessary. You will work closely with other team members across the Foundation to deliver a high-quality experience for anyone who gets in touch with Code Club.

The ideal candidate should be passionate about delivering best-quality user experiences to communities of volunteers. You should also have an eye for detail, a warm and supportive communication style, and the ability to get to the root of the problem.

We strive to make the Foundation a place where talented people who care about our mission can do the best work of their careers. While we expect you to come with an impressive track record, you will be joining a fast-growing non-profit organisation that offers unparalleled opportunities for development and growth. We pride ourselves on being a brilliant place to work, with a fantastic team and positive work culture.


Main responsibilities

Requirements

You should be:


You’ll ideally have experience of:

Benefits

In addition to competitive salaries, we offer a range of additional benefits for all of our colleagues, including:


Timetable for applications

Closing date: 17:00 BST, Friday 30 August 2019

Telephone interviews: Thursday 5 September 2019

Face-to-face interviews: Wednesday 11 September 2019

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