IT Services and Systems Manager

Cambridge, England, United Kingdom

Description

Based: Cambridge, with travel to other sites and event venues
Rate: £35000–£45000 p.a. equivalent
Basis: permanent; full-time, part-time or flexible
Eligibility: you must be eligible to work in the UK

The role

The Raspberry Pi Foundation is an educational charity with a simple but ambitious mission: to put the power of digital making into the hands of people all over the world. We’ve grown rapidly and now employ more than 120 people across the Foundation and its group companies. Our systems are almost entirely cloud-based, with G Suite as our primary platform and SaaS integrations including Slack, GitHub, ProsperWorks, LastPass, and Proofpoint. Members of our staff work on Windows 10, macOS, and Linux.

We have a first and second-line IT support person in house, and we now need to boost our internal capacity to lead the next wave of improvements and provide more resilience. Therefore, we are looking for an experienced IT Services and Systems Manager to join our team. The person taking on this new role will be responsible for identifying, planning, and delivering internal IT service improvement projects to boost our productivity and impact. They will also provide third-line IT support as needed.

The ideal candidate will be focused on delivering real benefits to colleagues in order to make it easier for them to achieve their goals. They will be able to form a deep understanding of how our teams work to help them use technologies to work more efficiently and effectively. They’ll also possess both technical expertise and the ability to inspire behavioural changes in people.

You will need to be creative, commercially minded, and outstanding at communication and project management. Moreover, you’ll need to have the skills to roll out new services and integrations or to identify and manage the external capacity you need to do so. You’ll also need excellent troubleshooting abilities, combining independent investigation with effective management of our cloud service providers to accurately diagnose and resolve issues.

This role is perfect for you if you have an aptitude for all things IT and a passion for expanding your knowledge of technology. What will set you apart are your people and planning skills and your genuine desire to make a positive difference to the way an organisation works.

We pride ourselves on being a brilliant place to work, with a fantastic team, a positive work culture, and a lot of flexibility for working arrangements. We are looking for the right person to join the team, and if that’s you, we’ll do our best to make the Raspberry Pi Foundation work for you too.

Main responsibilities

Experience and personal attributes

You must have:

You’ll ideally have experience of:


Benefits

In addition to competitive salaries, we offer a range of additional benefits for all of our colleagues, including:


Timetable for applications

Closing date: 9:00 GMT, 27 November 2017
Phone interviews: w/c 27 November 2017
Face-to-face interviews: w/c 4 December 2017

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